Refund policy

Last updated: October 3, 2026

We want you to feel comfortable shopping with Colyvee. We offer a 30-day return window from the date your order is delivered. How you start a return and who pays return shipping depend on where you purchased your product.

Purchases Made on the Colyvee Website

To request a return, email support@colyvee.com within 30 days of delivery. Include your order number and the item you would like to return. We will provide return instructions and the return address.

The buyer is responsible for return shipping costs for purchases made on the Colyvee website. Please contact us before sending your item back so we can help route your return correctly.

Once we receive your return, we will review it and contact you about your refund. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Purchases Made on Amazon

Colyvee purchases made on Amazon include free returns within the 30-day return window. Start your return through the Your Orders section of your Amazon account and follow the instructions provided for your order.

Amazon handles the return shipping instructions and refund process for Amazon purchases. Please use Amazon’s return process rather than mailing your Amazon order directly to Colyvee.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@colyvee.com with your order details and a description of the issue so we can help. For Amazon purchases, you can also request assistance through your Amazon order.

This policy does not limit any rights you may have under applicable consumer-protection laws.

Questions About a Return?

Email support@colyvee.com. Please include your order number and whether you purchased through our website or Amazon.